Mrs. Leos was impressed immediately when arriving at the Kool Smiles office. The ambiance was bright and colorful and catered specifically to children. "The office personnel smiled often, the kids loved the playground and they were made to feel at home,” stated Leos. She further explained that the Kool Smiles employees were “friendly and compassionate.”
Leos also stated that her own comfort level was raised early on, when all details of the work that had to be done on her children was so thoroughly explained. She spoke with the Doctor only once, but it was very informative. Leos stated that although she was offered the opportunity to be watch her children's treatment, she did not feel a need to do so after their initial visit because of the "confidence she had on the abilities of the Kool Smiles staff" and their demeanor with her children. John even had to have temporary teeth installed and he went to the Operatory Room by himself and was totally content!
Leos stated, "My children love KoolSmiles; they actually like going to the dentist and look forward to their visits. They are not fearful and they’re motivated to maintain good dental hygiene at home. It is wonderful."
When asked for suggestions on improving Kool Smiles, the only suggestion was for a larger TV and that was actually by her 8 year old daughter, who was involved in completing the survey!
Ms. Leos says her children love Kool Smiles and actually look forward to going to the dentist.
Captured by: Michelle Guerrero, Dental Assistant
Kool Smiles of Brownsville
Kool Smiles of Brownsville
