Natacha Cox is a responsible and attentive mother. Her four children, Kenneth, age 16, Kenosha, age 14, Kenique, age 11 and Troy, age 5 had been seeing a dentist in rural Virginia regularly since they were very young. The challenge Ms. Cox stated was “kids are fidgety and don’t sit still for long. The two dentists we had seen always complained that my kids weren’t behaving well and it made my kids not want to go to the dentist.”
In mid 2008, Ms. Cox learned from a co-worker about Kool Smiles and their kid-friendly environment. “Even though it was an hour and a half drive, I was willing to make the trip if it helped my children”, said Ms. Cox. Right away Ms. Cox knew she had made the right decision. “Kool Smiles made me feel welcomed and informed about my kids dental care. The staff is so nice and helpful. They take time to explain to me about their treatment.”
“I want my children to have a positive dental experience when they are young so that when they turn 18 and make their own decisions they will continue to see the dentist.” Ms. Cox has obviously made the right decision by choosing Kool Smiles. Her youngest child recently said “mom, I want to go back to the dentist” and she replied “I know baby, but we can only go every six months!”
When asked if there were any suggestions for improvement, Ms. Cox replied “No improvements are needed. I travel an hour and a half to come to Kool Smiles, but I love the people and they make my children love coming to the dentist…Kool Smiles truly cares.”
Captured By: Kool Smiles of Newport News
