Our company culture is best summarized in the name of our company: "Kool Smiles." Our reason for being is to improve the quality of life for America's families by delivering oral health care excellence to children and adults. But at the end of the day, it is more than that. It is about helping everyone smile. Our aim is to build self-esteem in all patients, children and adults, from all walks of life. By fulfilling that goal, it is not only our patients that smile, but our employees as well, knowing that they are making a difference in our patients’ lives. This mission driven culture is pervasive at Kool Smiles and manifests itself in a collegial culture that is better described as a family than a company.
The "glue" to this family is our vision to become the most respected and admired oral health care provider to children and adults in our communities. We recognize that we will achieve our vision only if we remain true to our values and singularly focused on our core initiatives.
Our Values
- Quality – Quality is our most successful product – it is the key to our success, today and tomorrow. We continuously strive to improve to achieve high quality results.
- Compassion – we exhibit a high level of service/caring for our patients, parents/guardians, employees, and community, always conscious of providing a safe environment.
- Integrity – we do the right thing, even when no one is looking. We are respectful, open and honest with others and treat company resources as if they were our own.
- Diversity – we value and embrace the diversity of our patients, their parents/guardians, the communities we serve and our employees
- Teamwork – when we work together, we accomplish great things; people working together collaboratively
- Fun – We encourage an engaging and supportive environment which recognizes and rewards success. We maintain a positive outlook – positive attitudes are contagious.
Our Core Initiatives
- Ensure that our dental practices adhere to ADA and AAPD standards
- Ensure that all our patients and parents would recommend Kool Smiles to a friend
- Continuously improve the satisfaction and recruitment of our doctors, office staff and employees
- Create a culture that allows us to become the most respected and admired oral health care provider in our communities
Creating a culture consistent with our vision entails regularly monitoring patient and employee satisfaction to understand where we can improve. It involves constant communication with personnel to facilitate the exchange of ideas. Finally, it involves recognition and appreciation mechanisms across the company so that progress towards achieving our vision is rewarded.
If making a difference in families’ lives while working in an energetic and collegial environment with competitive wages appeals to you, then Kool Smiles is the right company for you.
